FAQs

1. Are your products genuine?
Yes, all medicines, supplements, and healthcare products sold on MedicineShop.pk are sourced from trusted manufacturers and authorized distributors.

2. How can I place an order?
Simply browse our website, add products to your cart, and proceed to checkout by providing your delivery details.

3. Do you deliver across Pakistan?
Yes, we offer delivery services to major cities and regions across Pakistan.

4. How long does delivery take?
Delivery usually takes 2–5 business days, depending on your location and product availability.

5. Do prescription medicines require a prescription?
Yes, certain medicines may require a valid prescription from a licensed healthcare professional before processing the order.

6. What payment methods do you accept?
We accept Cash on Delivery (where available) and other payment methods displayed during checkout.

7. Can I return or exchange a product?
Returns and exchanges are subject to our Return & Refund Policy. Please contact our support team for assistance.

8. How can I contact customer support?
You can contact us at +92 300 0826192 for any questions regarding products, orders, or delivery.

9. Are supplements safe to use?
Health supplements should be used according to the manufacturer’s instructions. Consult a healthcare professional if you have any medical concerns.

10. How can I track my order?
Once your order is shipped, tracking details will be provided to help you monitor your delivery status.